Return & Refund Policy

At Polomas, we value your satisfaction and want to ensure a smooth and hassle-free return process. Please review our return policy outlined below.

Return Period

If you are not completely satisfied with your purchase due to a defect or damage, you may return the item within 17 days from the delivery date. Please ensure that your return request is submitted within this timeframe to qualify for a refund or exchange.

Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Proof of purchase (order number, receipt, etc.) must be provided.

Please note that items that do not meet these conditions may not be eligible for a return or may be subject to a partial refund.

Non-Returnable Items

Certain items are exempt from being returned, including but not limited to:

  • Gift cards
  • Custom-made or personalized items

If you have any questions about whether your item is eligible for return, please contact us at [email protected] before initiating the return process.

Return Process

  1. Contact Us: To begin the return process, please email us at [email protected] with your order number and a brief description of the issue.
  2. Receive Authorization: Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Ship the Item: Carefully package the item in its original packaging and include the RMA number. Ship the package to the address provided in our instructions.
  4. No Return Shipping Fees: If the item was received damaged or defective, we will cover all return shipping costs. You will not be responsible for any shipping fees to return the product.
  5. Track the Return: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refund Process

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment. The exact time may vary depending on your payment provider.
  • Rejected Refunds: If the item does not meet our return criteria, it will be returned to you, and a refund will not be issued.

Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 17 days after delivery (if an exception is made)

If a partial refund is deemed appropriate, we will notify you of the amount that will be refunded.

Contact Us

If you have any questions or concerns regarding our return and refund policies, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help.

Thank you for shopping with Polomas. We appreciate your business and are here to help with any issues you may encounter!